Privacy Policy
This page explains what information this website collects, why, and what happens to it. It is a starting template — have it reviewed against the privacy law that applies to your clinic before publishing.
Information we collect
When you submit an appointment request, contact form or newsletter signup, we collect the details you enter: your name, phone number, email address, preferred appointment date and time, the reason for your visit, and any message you write.
Our server also records standard technical information such as your IP address and the time of the request, used for security and to prevent automated abuse.
Why we collect it
- To contact you and confirm your appointment
- To keep a record of your enquiry and appointment history
- To answer questions you send us
- To send newsletters, only where you have asked for them
- To protect the website against spam and abuse
Clinical records
Information you provide through this website is an appointment request, not a clinical record. Clinical notes created during treatment are held separately under the record-keeping and confidentiality obligations that apply to healthcare practice.
Who has access
Website enquiry data is accessible to authorised clinic staff only. We do not sell your information. We share it with third parties only where required to operate the service (for example our email provider) or where the law requires it.
How long we keep it
Enquiry and appointment records are kept for as long as needed for clinic administration and any applicable legal retention period, then deleted. [Set your actual retention period here.]
Cookies
This website uses a session cookie to keep you signed in to the patient portal or admin area, and to protect forms against cross-site request forgery. If analytics is enabled, an analytics cookie may also be set. [Update this section to match the analytics or marketing tools you actually use.]
Your rights
You can ask us what information we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it. Contact us using the details on the contact page.
Contact
Questions about this policy can be sent to the clinic using the contact details published on this website.
Last updated: [date]. This template is not legal advice.
Last updated 28 Aug 2026.