Frequently asked questions

It depends entirely on the condition, how long it has been present and your goals. Many straightforward problems improve within four to six sessions. Post-surgical and complex conditions take longer. You will get an estimate after the first assessment, and it is reviewed as you progress.

Yes. Please give at least 24 hours notice where possible so the slot can be offered to someone else. You can call, message on WhatsApp, or use the patient portal if you have an account.

Yes, for patients who cannot travel comfortably — typically after surgery, with significant mobility limits, or for older adults. Home visits are booked in advance and are priced differently from clinic sessions.

In most cases no — you can book an assessment directly. If your problem needs medical investigation or a specialist opinion, we will tell you and coordinate with your doctor. Some insurance policies do require a referral for reimbursement, so check with your provider if you plan to claim.

Bring any scans, X-rays, MRI reports or discharge summaries relating to the problem, a list of current medications, and comfortable clothing you can move in. If the problem involves your legs or lower back, shorts are helpful.

First appointments usually run 45 to 60 minutes because they include a full assessment, explanation and initial treatment. Follow-up sessions are typically 30 to 45 minutes.

For many conditions, yes — assessment of movement, exercise prescription, progression and education all translate well to video. Conditions that need hands-on treatment or detailed physical testing are better managed in person, and we will tell you if that applies to you.

Fees vary by service and are listed on the pricing page. Home visits and specialist services are priced separately. Please confirm current fees when booking, as prices are reviewed periodically.

Insurance arrangements vary. Please contact us with your policy details before booking so we can tell you what is possible and what documentation you will need.

Some techniques cause temporary discomfort, and exercise can produce mild soreness afterwards. Treatment should never be unbearable. Tell your therapist what you are feeling — the plan is adjusted to what you can tolerate.

For most conditions, yes — the home programme is where most of the progress happens. Programmes are kept as short and practical as possible, because an exercise plan you will not do is not a useful plan.

Assessment includes screening for conditions that need medical review. If we find something outside our scope, we will say so directly and advise you to see your doctor or a specialist rather than continuing treatment.